Legal

Below are our essential website policies. For other policies please contact Chalice Well Office.

Privacy Policy

Effective Date: 10-Jun-2025
Last Updated: 2-Jun-2026

1. INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site https://chalicewell.org.uk/

By providing us with your data, you warrant to us that you are over 13 years of age.

The Chalice Well Trust [is/am/are] the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

We have appointed a Data Protection Officer who is in charge of privacy related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below.

Contact Details

Our full details are:

Full name of legal entity: The Chalice Well Trust
FAO: Joanna Dyer
Email address: joannadyer@chalicewell.org.uk
Postal address: The Chalice Well Trust, 85-89 Chilkwell Street, Glastonbury, Somerset, UK BA6 8DD
Telephone number: +44 1458 831 154

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at info@chalicewell.org.uk

2. WHAT DATA DO WE COLLECT ABOUT YOU, FOR WHAT PURPOSE AND ON WHAT GROUND WE PROCESS IT

Personal data means any information capable of identifying an individual. It does not include anonymised data.

We may process the following categories of personal data about you:

Communication Data

This includes any communication that you send to us whether that be through the contact form on our website, through email, text, social media messaging, social media posting or any other communication that you send us. We process this data for the purposes of communicating with you, for record keeping and for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is consent (PECR), consent (GDPR), our legal obligation and our legitimate interests which in this case are to reply to communications sent to us, to keep records and to establish, pursue or defend legal claims.

Customer Data

This includes data relating to any purchases of goods and/or services such as your name, title, billing address, delivery address, email address, phone number, contact details, purchase details and your card details. We process this data to supply the goods and/or services you have purchased and to keep records of such transactions. Our lawful ground for this processing is the performance of a contract and our legal obligation between you and us and/or taking steps at your request (consent (GDPR)) to enter into such a contract.

User Data

This includes data about how you use our website and any online services together with any data that you post for publication on our website or through other online services. We process this data to operate our website and ensure relevant content is provided to you, to ensure the security of our website, to maintain back-ups of our website and/or databases and to enable publication and administration of our website, other online services and business. Our lawful ground for this processing is our legitimate interests and your consent which in this case are to enable us to properly administer our website and our business.

Technical Data

This includes data about your use of our website and online services such as your IP address, your login data, details about your browser, length of visit to pages on our website, page views and navigation paths, details about the number of times you use our website, time zone settings and other technology on the devices you use to access our website. The source of this data is from our analytics tracking system. We process this data to analyse your use of our website and other online services, to administer and protect our business and website, to deliver relevant website content and advertisements to you and to understand the effectiveness of our advertising. Our lawful ground for this processing is our legitimate interests and your consent which in this case are to enable us to properly administer our website and our business and to grow our business and to decide our marketing strategy.

Marketing Data

This includes data about your preferences in receiving marketing from us and our third parties and your communication preferences. We process this data to enable you to partake in our promotions such as competitions, prize draws and free give-aways, to deliver relevant website content and advertisements to you and measure or understand the effectiveness of this advertising. Our lawful ground for this processing is either consent, contract or our legitimate interests which in this case are to study how customers use our products/services, to develop them, to grow our business and to decide our marketing strategy.

We may use Customer Data, User Data, Technical Data and Marketing Data to deliver relevant website content and advertisements to you (including Facebook adverts or other display advertisements) and to measure or understand the effectiveness of the advertising we serve you. Our lawful ground for this processing is legitimate interests which is to grow our business. We may also use such data to send other marketing communications to you. Our lawful ground for this processing is either consent or legitimate interests (namely to grow our business or for direct marketing).

We may also use Communications Data, Customer Data, User Data, Technical Data and Marketing Data for the establishment, pursuance or defence of legal claims. Our lawful ground for this processing is our legitimate interests which in this case are to establish, pursue or defend legal claims.

Required Processing

Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.

We may process your personal data without your knowledge or consent where this is required or permitted by law.

Purposes of Processing

We will only use your personal data for a purpose it was collected for or a reasonably compatible purpose if necessary. For more information on this please email us at info@chalicewell.org.uk . In case we need to use your details for an unrelated new purpose we will let you know and explain the legal grounds for processing.

Sensitive Data, Criminal Conviction Data and Automated Processing

We need to collect the following sensitive data about you in order to know how to best care for you when you are volunteering for us: Health Issues and Requirements.

We require your explicit consent for processing sensitive data, so when you submit your details, we will send you a further communication asking for you to confirm your consent to this processing.”

We do not collect any information about criminal convictions and offences.

Automated decision making

We do not carry out automated decision making or any type of automated profiling.

3. HOW WE COLLECT YOUR PERSONAL DATA

We may collect data about you by you providing the data directly to us (for example by filling in forms on our site or by sending us emails). We may automatically collect certain data from you as you use our website by using cookies and similar technologies. Please see our cookie policy for more details about this https://chalicewell.org.uk/legal/#cookie

We may receive data from third parties such as analytics providers such as Google based outside the UK and/or the EU.

4. MARKETING COMMUNICATIONS

Our lawful ground of processing your personal data to send you marketing communications is either your consent, our legitimate interests (namely to grow our business).

Under the Privacy and Electronic Communications Regulations (PECR), we may send you marketing communications from us if (i) you made a purchase or asked for information from us about our goods or services or (ii) you agreed to receive marketing communications and in each case you have not opted out of receiving such communications since. Under these regulations, if you are a limited company, we may send you marketing emails without your consent. However, you can still opt out of receiving marketing emails from us at any time.

Before we share your personal data with any third party for their own marketing purposes we will get your express consent.

You can ask us or third parties to stop sending you marketing messages at any time by following the opt-out links on any marketing message sent to you or by emailing us at info@chalicewell.org.uk at any time.

If you opt out of receiving marketing communications this opt-out does not apply to personal data provided as a result of other transactions, such as purchases, warranty registrations etc.

5. DISCLOSURES OF YOUR PERSONAL DATA

We may have to share your personal data with the parties set out below:

Service providers who provide IT and system administration services and marketing services.
Professional advisers including lawyers, bankers, auditors and insurers.
Government bodies that require us to report processing activities.
Payment Processors that process online payments
Proprietary Services that work as our Data Manager
Marketing Services that send out communications
Analytics Services that analyse our website data
Third parties to whom we sell, transfer, or merge parts of our business or our assets.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

6. INTERNATIONAL TRANSFERS

Where you are within the United Kingdom:

We are subject to the provisions of the UK General Data Protection Regulations (UK GDPR) that protect your personal data. Where we transfer your data to third parties outside of the UK, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

We may transfer your personal data to countries that the United Kingdom regulatory authorities have approved as providing an adequate level of protection for personal data; or
If we use US-based providers that are part of the UK-US Data Bridge (the UK Extension to the EU-US Data Privacy Framework), we may transfer data to them, as they have equivalent safeguards in place; or
Where we use certain service providers who are established outside of the UK, we may use specific contracts approved by the ICO (the International Data Transfer Agreement or the UK Addendum to the EU Standard Contractual Clauses), or codes of conduct or certification mechanisms approved by the UK government, which give personal data the same protection it has in the UK.

If none of the above safeguards are available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

Where you are within the EEA:

We are subject to the provisions of the EU General Data Protection Regulation (EU GDPR) that protect your personal data. Where we transfer your data to third parties outside of the EEA, we will ensure that certain safeguards are in place to ensure a similar degree of security for your personal data. As such:

We may transfer your personal data to countries that the European Commission has approved as providing an adequate level of protection for personal data; or
If we use US-based providers that are part of the EU-US Data Privacy Framework, we may transfer data to them, as they have equivalent safeguards in place; or
Where we use certain service providers who are established outside of the EEA, we may use specific contracts (the EU Standard Contractual Clauses adopted by the European Commission in June 2021), or codes of conduct or certification mechanisms approved by the European Commission, which give personal data the same protection it has in the EEA.

If none of the above safeguards is available, we may request your explicit consent to the specific transfer. You will have the right to withdraw this consent at any time.

7. DATA SECURITY

We have put in place security measures to prevent your personal data from being accidentally lost, used, altered, disclosed, or accessed without authorisation. We also allow access to your personal data only to those employees and partners who have a business need to know such data. They will only process your personal data on our instructions and they must keep it confidential.

We have procedures in place to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach if we are legally required to.

8. DATA RETENTION

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When deciding what the correct time is to keep the data for we look at its amount, nature and sensitivity, potential risk of harm from unauthorised use or disclosure, the processing purposes, if these can be achieved by other means and legal requirements.

For tax purposes the law requires us to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they stop being customers.

In some circumstances we may anonymise your personal data for research or statistical purposes in which case we may use this information indefinitely without further notice to you.

9. YOUR LEGAL RIGHTS

Under data protection laws you have rights in relation to your personal data that include the right to request access, correction, erasure, restriction, transfer, to object to processing, to portability of data and (where the lawful ground of processing is consent) to withdraw consent.

If you are within the UK, you can see more about these rights at:

https://ico.org.uk/for-organisations/uk-gdpr-guidance-and-resources/individual-rights

If you wish to exercise any of the rights set out above, please email us at info@chalicewell.org.uk .

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive or refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

When responding to a request to access your personal data, we are only required to carry out searches that are reasonable and proportionate in the circumstances (as now expressly recognised in the Data (Use and Access) Act 2025). This means we will take into account factors such as the nature of the information sought, the context in which it is held, any difficulty involved in locating it and the potential benefit to you of receiving it.

We try to respond to all legitimate requests within one month of receiving the request (or, where applicable, of receiving the identity verification information or clarification we have asked for – the response period is paused, or “stopped”, while we wait for that information, in line with the Data (Use and Access) Act 2025).

Occasionally it may take us longer than one month if your request is particularly complex or you have made a number of requests, in which case we may extend the response period by up to a further two months. We will notify you within one month of receiving your request if an extension is needed and explain why.

10. HOW TO COMPLAIN

If you have a complaint about how we handle your personal data, we ask that you contact us first so that we can try to resolve it for you.

You can submit a data protection complaint to us by:

completing our online contact form at https://chalicewell.org.uk/contact/
emailing us at info@chalicewell.org.uk
writing to us at The Chalice Well Trust, 85-89 Chilkwell Street, Glastonbury, Somerset, UK, BA6 8DD
calling us on (+44) 1458 831 154

We will acknowledge your complaint within 30 days of receiving it. We will investigate your complaint without undue delay, keep you informed of our progress, and communicate the outcome to you clearly with sufficient detail for you to understand how we reached our conclusion.

If you are within the UK and are not satisfied with our response, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).

If you are within the EU and are not satisfied with our response, you have the right to complain to the data protection authority of the country in which you are based.

11. THIRD-PARTY LINKS

This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

12. COOKIES

You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see https://chalicewell.org.uk/legal/#cookie

Complaints Policy

Effective Date: 19-Jun-2025
Last Updated: 30-Jun-2026

How to raise a concern about your personal data

1. INTRODUCTION

We take the protection of your personal data seriously. If you believe we have not handled your personal data correctly, or you are unhappy with how we have used it, you have the right to complain directly to us.

This policy explains how to make a data protection complaint, what happens when you do, and the timescales you can expect from us.

2. Your Right to Complain

You can make a complaint to us if you believe there has been a problem with how we have collected, stored, used, shared or otherwise handled your personal data.

You do not need to prove that something has gone wrong. If you have a concern, we want to hear about it. Your complaint can be about any aspect of data protection, including (but not limited to):

How we collected your personal data
How we are using or sharing your data
The accuracy of the data we hold about you
How long we are keeping your data
A response (or lack of response) to a data subject access request
How we have handled your data in connection with marketing
Any other concern about your data protection rights

You can also authorise someone else to make a complaint on your behalf. If you do, we may need to verify that the person has your authority before we can share details with them.

3. How to Make a Complaint

You can submit a complaint in any of the following ways:

Email	info@chalicewell.org.uk
Online form	https://chalicewell.org.uk/contact/
Post	The Chalice Well Trust, 85-89 Chilkwell Street, Glastonbury, UK BA6 8DD – marked FAO Data Protection
Phone	(+44) 1458 831 154 – between the hours of 10am – 5pm or leave a voicemail

To help us look into your complaint as quickly as possible, please include:

Your name and contact details
A description of what has happened or what you are concerned about
Any relevant dates, reference numbers or correspondence
What outcome you are hoping for (if you have one in mind)

4. What Happens Next

4.1 Acknowledgement

We will acknowledge your complaint within 30 days of receiving it. Our acknowledgement will include a reference number and the name or role of the person looking into your complaint.

4.2 Investigation

We will then look into your complaint. Depending on the complexity of the issue, this may involve reviewing our records, speaking to relevant team members, or checking our processes.

We will keep you updated on our progress. If we need more time or additional information from you, we will let you know.

4.3 Outcome

Once we have completed our investigation, we will write to you with our findings. We will explain clearly:

What we found
Whether we have upheld your complaint (in full or in part)
What action we have taken or plan to take as a result
Your options if you remain unhappy

We aim to resolve complaints as quickly as possible and will respond without undue delay, taking into account the complexity of the complaint.

5. Verifying Your Identity

To protect your personal data, we may need to verify your identity before sharing details about our investigation. We will only ask for information that is reasonable and proportionate.

If someone else is making a complaint on your behalf, we will need to confirm that they have your authority to do so before we can discuss the details with them.

6. Complaints Involving Children

We recognise that children have the same data protection rights as adults. If a complaint is made by or on behalf of a child (someone under 18), we will:

Prioritise the child’s best interests throughout the process
Use clear, age-appropriate language in our communications
Consider the child’s capacity to understand and exercise their rights on a case-by-case basis
Where a parent, guardian or other representative makes a complaint on behalf of a child, verify their authority and consider the child’s own views where appropriate

7. If You Are Not Satisfied

7.1 Ask us to review our decision

If you feel we have not fully addressed your concerns, please let us know. We will arrange for a senior member of our team to review the complaint. This is a voluntary process we offer.

7.2 Complain to the ICO

You also have the right to complain to the Information Commissioner’s Office (ICO), the UK’s independent data protection regulator. The ICO generally expects you to raise concerns with us first so that we have the opportunity to put things right.

ICO website	ico.org.uk
ICO helpline	0303 123 1113
ICO address	Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire SK9 5AF

8. How We Use Your Complaint Data

When you make a complaint, we will collect and process personal data about you in order to investigate and respond. We process this data on the basis of our legal obligation under section 164A of the Data Protection Act 201 and/or our legitimate interests in handling complaints.

We will only collect information that is necessary to deal with your complaint. We will keep complaint records for a reasonable period after resolution to demonstrate our compliance and to identify improvements to our processes. Full details of how we handle personal data are set out in our privacy notice.

9. Unreasonable or Abusive Complaints

We are committed to treating all complainants fairly and with respect, and we ask the same in return. If a complaint is made in a way that is abusive, threatening, or vexatious, we reserve the right to limit our engagement while still complying with our legal obligations under data protection law. We will always explain our reasons if we take this step.

10. Review of This Policy

This policy was last reviewed in June 2026. We will review it regularly and update it when there are changes to the law or to our business practices.

Document Control

Version	Date	Changes
1.0	June 2026	First version, reflecting DUAA requirements

Cookie Policy

Effective Date: 10-Jun-2025
Last Updated: 1-Jul-2026

What’s a cookie?

A “cookie” is a piece of information that is stored on your computer’s hard drive if you agree to this and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes.
Cookies are used by nearly all websites and do not harm your system.

We are required to obtain your consent for all non-essential cookies used on our website. You can block cookies (including essential cookies) at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block essential cookies you may not be able to access all or parts of our site.

How do we use cookies?

We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
Cookies are either:
- Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
- Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. [We use persistent cookies for Google Analytics.]
Cookies can also be categorised as follows:
- Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
- Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
- Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.
- Targeting cookies: These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.
- First and third party cookies: First party cookies are cookies set by our website. Third party cookies are cookies on our website that are set by a website other than our website, such as where we have adverts on our website or use Facebook pixels so that we can show you relevant content from us when you are on Facebook.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

You can alter your cookie preferences at any time by clicking on the Cookie Banner and choosing decline. Please refresh your page to ensure that the new settings have taken effect.

You can also control your cookie settings through your web browser.

You can opt out of being tracked by Google Analytics across all websites, by going to http://tools.google.com/dlpage/gaoptout.

Except for essential cookies, all cookies will expire after the time laid out in the table above.

If you have any questions about the cookies that we use, feel free to email us at info@chalicewell.org.uk

Cookies

Manage cookie preferences Cookie Settings You can change your cookie preferences any time by clicking the above button. This will let you revisit the cookie consent banner and change your preferences or withdraw your consent right away.

In addition to this, different browsers provide different methods to block and delete cookies used by websites. You can change the settings of your browser to block/delete the cookies. Listed below are the links to the support documents on how to manage and delete cookies from the major web browsers.

Chrome: https://support.google.com/accounts/answer/32050
Safari: https://support.apple.com/en-in/guide/safari/sfri11471/mac
Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox?redirectslug=delete-cookies-remove-info-websites-stored&redirectlocale=en-US
Internet Explorer: https://support.microsoft.com/en-us/topic/how-to-delete-cookie-files-in-internet-explorer-bca9446f-d873-78de-77ba-d42645fa52fc

If you are using any other web browser, please visit your browser’s official support documents.

Cookies used on website

Last updated: 01/06/2026

Cookie ID

Domain

Description

Type

Length of Consent

_wpfuuid

chalicewell.org.uk

This cookie is used by the WPForms WordPress plugin. The cookie is used to allows the paid version of the plugin to connect entries by the same user and is used for some additional features like the Form Abandonment addon.

Necessary

1 year 1 month 4 days

wpEmojiSettingsSupports

chalicewell.org.uk

WordPress sets this cookie when a user interacts with emojis on a WordPress site. It helps determine if the user’s browser can display emojis properly.

Necessary

session

__cf_bm

.hcaptcha.com

This cookie, set by Cloudflare, is used to support Cloudflare Bot Management.

Necessary

1 hour

m.stripe.com

Stripe sets this cookie for fraud prevention purposes. It identifies the device used to access the website, allowing the website to be formatted accordingly.

Necessary

1 year 1 month 4 days 1 minute

__stripe_mid

.chalicewell.org.uk

Stripe sets this cookie to set a unique session identifier to recognize users across sessions.

Necessary

1 year

__stripe_sid

.chalicewell.org.uk

Stripe sets this cookie to set a unique session identifier for a single session.

Necessary

1 hour

wordpress_test_cookie

chalicewell.org.uk

WordPress sets this cookie to determine whether cookies are enabled on the users’ browsers.

Necessary

session

cookieyes-*

chalicewell.org.uk

CookieYes sets this cookie for consent solution management.

Necessary

1 year

__cflb

api.hcaptcha.com

This cookie is used by Cloudflare for load balancing.

Necessary

1 hour

hmt_id

api.hcaptcha.com

Stores a unique identifier to distinguish visitors for bot detection

Necessary

1 month

ga*

.chalicewell.org.uk

Google Analytics sets this cookie to store and count page views.

Analytics

1 year 1 month 4 days

_ga

.chalicewell.org.uk

Google Analytics sets this cookie to calculate visitor, session and campaign data and track site usage for the site’s analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognise unique visitors.

Analytics

1 year 1 month 4 days

NID

.google.com

Google sets the cookie for advertising purposes; to limit the number of times the user sees an ad, to unwanted mute ads, and to measure the effectiveness of ads.

6 months

Terms & Conditions

Terms and Conditions

Effective Date: 10-Jun-2025
Last Updated: 1-Jul-2026

TERMS OF WEBSITE USE

This page (and the documents it refers to) tells you the terms of use on which you may use or browse our website https://chalicewell.org.uk/ (our site), whether as a guest or a registered user. Please read these terms of use carefully before you start to use the site. By using our site, you accept these terms of use and agree to abide by them. If you do not agree to these terms of use, please do not use our site.

ABOUT US

https://chalicewell.org.uk/ is a site operated by The Chalice Well Trust(“we” or “us”). We are a charity registered in England and Wales under company number 1147343. Our registered office address is The Chalice Well Trust, 85-89 Chilkwell Street, Glastonbury, UK, BA6 8DD and our email address is info@chalicewell.org.uk. Our VAT registration number is 771 5309 28.

OUR SITE

We allow access to our site on a temporary basis and we reserve the right to withdraw, restrict or change our site at any time and without notice. We will not be liable if for any reason our site is unavailable at any time or if the content is changed or out of date.

You must treat as confidential any user identification code, password or other security feature in relation to our site. If, in our opinion, you aren’t complying with these terms of use, we have the right to disable any such code, password or feature at any time.

You must comply with the provisions of our Acceptable Use Policy when using our site.

It is your responsibility that anyone who accesses our site through your internet connection is aware of these terms and complies with them.

VARIATIONS

We may revise these terms of use at any time by amending this page or by provisions or notices published elsewhere on our site.

INTELLECTUAL PROPERTY RIGHTS

We are the owner or the licensee of all intellectual property rights in our site and the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

You must not use any part of the materials on our site for commercial purposes without a licence from us or our licensors. You may not reproduce in any format (including on another website) any part of our site (including content, images, designs, look and feel) without our prior written consent.

If, in our opinion, you are in breach of these provisions, your right to use our site will cease immediately and you must either return or destroy (as required by us) any copies of the materials you have made.

RELIANCE ON INFORMATION AND LINKS

The contents of our site (including links to other sites and resources provided by third parties) are for information only, and we shall not be liable for any use of, or reliance on, such materials. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

INFORMATION ABOUT YOU AND YOUR VISITS TO OUR SITE

We process information about you in accordance with our Privacy Policy.

LINKING TO OUR SITE

You may link to our home page only if you have first obtained our written consent and provided that you do so in a way that is fair and legal and does not damage our reputation or take advantage of it. We reserve the right to withdraw linking permission without notice.

The website from which you are linking must comply in all respects with our Acceptable Use Policy and must be owned by you.

You must not link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

Our site must not be framed on any other site, nor may you create a link to any part of our site other than the home page.

If you wish to make any use of material on our site other than that set out above, please address your request to info@chalicewell.org.uk

UPLOADING MATERIAL TO OUR SITE

When you upload material to our site, or make contact with other users of our site, you must comply with our Acceptable Use Policy. If you upload material in breach of our Acceptable Use Policy and we suffer loss as a result, you will reimburse us for such loss.

Any material you upload to our site will be considered non-confidential and non-proprietary and we have the right to use, copy, distribute and disclose it to third parties. If any third party claims that any material posted or uploaded by you to our site violates their intellectual property rights, or their right to privacy, we have the right to disclose your identity to them.

We will not be responsible, or liable to any third party, for the content or accuracy of any materials posted by you or any other user of our site.

We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in our Acceptable Use Policy.

VIRUSES, HACKING AND OTHER OFFENCES

You must not misuse our site by knowingly introducing any material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.

By failing to comply with this provision, you would commit a criminal offence and your right to use our site will cease immediately and we will report your actions to the relevant authorities.

OUR LIABILITY

The material displayed on our site is provided without any guarantees, conditions or warranties as to its accuracy. To the extent permitted by law, we hereby expressly exclude:

All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our site or in connection with the use, inability to use, or results of the use of our site, any websites linked to it and any materials posted on it (whether by us or a third party), including, without limitation any liability for:
- loss of income or revenue;
- loss of business;
- loss of profits or contracts;
- loss of anticipated savings;
- loss of data;
- loss of goodwill;
- wasted management or office time; and

for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

This does not affect any liability which cannot be excluded or limited under applicable law.

JURISDICTION AND APPLICABLE LAW

The English courts will have exclusive jurisdiction over any claim arising from, or related to, a visit to our site.

These terms of use and any dispute or claim arising out of or in connection with them or their subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales.

Terms & Conditions

Acceptable Use Policy

Effective Date: 10-Jun-2025
Last Updated: 1-Jul-2026

This is the acceptable use policy, which, together with our terms of website use, https://chalicewell.org.uk/legal/#terms, sets out the terms under which we The Chalice Well Trust, Registered Charity No. 1147343 allow you to use our site https://chalicewell.org.uk/ (“site”) whether you are a visitor or a registered user. All enquiries should be directed to info@chalicewell.org.uk. Please read the terms of this policy carefully, as by using our site you indicate that you agree to comply with and be bound by them.

Prohibited uses of our site

Whether you are a visitor or registered user, you must comply with our terms of website use https://chalicewell.org.uk/legal/#terms, and use our site for lawful purposes only. In particular, you must not use our site for the uses listed (without limitation) below:-

any fraudulent activity;
any activity which breaches any applicable law or regulation, whether national or international;
any activity which may cause or result in harm to a child under 18 years of age;
sending unsolicited advertising or other content (spam), or entering into any arrangement for such material to be sent;
reproducing, selling or otherwise handling our site or its contents in breach of our terms of website use;
knowingly introducing to our site, or transmit or attempt to transmit to any other site, computer or network, viruses, trojans, worms, logic bombs or other material, code or programme which is malicious or technologically harmful;
attempting to gain unauthorised access to our site, our software, our server, or any server, computer or database connected to our site; or
attacking our site via a denial-of-service attack or a distributed denial-of service attack.

contributing and interacting

Our site may offer users the facilities to upload or contribute content or other material, or to interact with other users. When making use of these facilities, it is your responsibility to ensure that any contribution or interaction is, as far as you are aware, factually correct, represents your honest opinion, and does not breach any applicable law or regulation.

In addition, any contribution or interaction must not include any material which (without limitation):-

is defamatory, obscene, offensive, hateful or inflammatory;
is, or refers to material which is, sexually explicit;
promotes violence, illegal activity or any form of discrimination;
infringes any other person’s copyright, database right or trade mark;
threatens, harasses, upsets, embarrasses, alarms or annoys any other person, or is likely to do so;
advocates, promotes or assists any illegal activity;
is likely to deceive any person or is made in breach of a legal duty owed to a third party (such as a duty of confidence);
invades another’s privacy or cause inconvenience or anxiety to any person;
is used to impersonate any person, or to misrepresent your identity or affiliation with any person; or
gives the impression that the material emanates from us, if this is not the case.

MODERATION

If we at any time use our site to provide users with any interactive service, the following moderation provisions will apply:-

we will notify users if moderation is in place, and, if so, whether the moderation is provided by a person or is automated;
if moderation is in place, we will give you a means to contact the moderator;
although we will do our best to assess any risks which such interactive service may pose, we will be under no obligation to moderate it, and we expressly exclude any liability for any loss or damage to any person caused by use of it; and
children should at all times be supervised when using the interactive services on our site, whether such services are moderated or not.

BREACHES OF THIS POLICY

Any breach of this acceptable use policy will be dealt with in the same way as breach of our terms of website use https://chalicewell.org.uk/legal/#terms, and we reserve the right to take any other action we reasonably deem appropriate, including restricting your use of our site and/or taking legal action against you. We are not liable for any loss or damage caused by any breach of this acceptable use policy.

amendments

Please check this page regularly, as we may revise this acceptable use policy at any time. We may also change or update our acceptable use policy at any time by means of notices published anywhere on our site.

E-Commerce Terms

Terms and Conditions of Supply of The Chalice Well Trust Website and The Chalice Well Shop Websites

Effective Date: 10-Jun-2025
Last Updated: 1-Jul-2026

1. Introduction

https://chalicewell.org.uk/ and https://www.chalicewell.shop/online-shop/ (“sites”) are owned and operated by The Chalice Well Trust and The Chalice Well Shop Ltd respectively. A Charity and Company registered in England and wales under charity number 1147343 and company number 08048023 and with our registered office and business address at The Chalice Well Trust/ Chalice Well Shop, 85-89 Chilkwell Street, Glastonbury, Somerset, BA6 8DD, and vat number is 771 5309 28.

Please read these terms and conditions carefully before placing an order. By purchasing products on these sites, you agree to be bound by these terms and conditions. If you are not willing to be bound by these terms and conditions please do not purchase products on these sites.

2. Changes to terms

We reserve the right, at our discretion, to modify, add, or remove any or all of these terms and conditions at any time and each such change shall be effective immediately upon posting.

Please check these terms and conditions periodically for changes.

Your continued use of these sites and purchase of products on these sites following the posting of changes to these terms and conditions will mean you accept those changes. Please check the terms before every purchase.

If the revised terms apply to your order, we will notify you of the changes. If you intend to cancel the Contract with us upon such changes, you may cancel either in respect of all the affected Products or just the Products you are yet to receive. If you opt to cancel, you shall return (at our cost) relevant Products you have already received and we will refund the price you have paid, including any delivery charges.

3. Privacy policy and Acceptable use policy

Registration and other information provided by you is subject to our Privacy Policy and shall only be used in accordance with it. For more information, please go to our Privacy Policy https://chalicewell.org.uk/legal/#privacy

4. Products

We have made every effort to display the images of the Products accurately on our Sites, but they are for illustrative purposes only. All sizes, weights, capacities, colours, dimensions and measurements indicated on our Sites have a [2%] tolerance. Products delivered and packaging may vary slightly from those images.

5. Age restriction

You shall not purchase any Products from our Sites if you are below the age of 18 years old.

6. Acceptance of order

6.1 These Terms will become binding on you and us and a Contract will come into effect between you and us only upon our written acceptance of the Order issued to you by email (Order Confirmation). We are not bound by the Order unless we accept it in writing.

6.2 If there is any conflict between these Terms and any term of the Order, the Order will take priority.

6.3 At the time of acceptance of an Order an order number is assigned to you. You should quote the order number in all your subsequent correspondence relating to the Order.

6.4 If you have already paid for the Products and we are unable to supply you with a Product because the Product is not in stock or no longer available or because we cannot meet your requested delivery date or because of an error in the price on our sites, we will notify you and will refund you the full amount (including any delivery costs charged) as soon as possible.

7. Entire Agreement

These Terms and the Privacy Policy constitute the entire agreement between you and us and supersedes all previous agreements, promises, assurances, warranties, representations and understandings between us, whether written or oral, relating to its subject matter.

8. Representations

8.1 You acknowledge and agree that by entering into this Contract with us you do not rely on any statement, representation, assurance or warranty (whether made innocently or negligently) that is not set out in these Terms or the Privacy Policy.

8.2 You shall not have any claim for innocent or negligent misrepresentation against us based on any statement in this Contract.

8.3 Except as expressly stated in these Terms, we do not give any representation, warranties or undertakings in relation to the Products. Any representation, condition or warranty which might be implied or incorporated into these Terms by statute, common law or otherwise is excluded to the fullest extent permitted by law. In particular, we will not be responsible for ensuring that the Products are suitable for your purposes.

9. Right to cancel

9.1 Your legal right to cancel a Contract starts from the date on which you receive the Dispatch Confirmation. Your right to cancel the Contract depends on what you have ordered and how it is delivered, as set out in clause 9.2 below.

9.2 You have a legal right as a consumer to cancel a Contract under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 during the period set out below:

Your Contract	End of the cancellation period
Your Contract is for a single Product (which is not delivered in instalments on separate days).	14 days after the day on which you received the Product. Example: if we provide you with a Dispatch Confirmation on 1 April and you received the Product on 10 April you may cancel at any time between 1 April and the end of the day on 24 April.
Your Contract is for either of the following: one Product which is delivered in instalments on separate days.multiple Products which are delivered on separate days.	14 days after the day on which you receive the last instalment of the Product or the last of the separate Products ordered. Example: if we provide you with a Dispatch Confirmation on 1 April and you receive the first instalment of your Product or the first of your separate Products on 10 April and the last instalment or last separate Product on 15 April you may cancel in respect of all instalments and any or all of the separate Products at any time between 1 April and the end of the day on 29 April.
Your Contract is for the regular delivery of a Product over a set period.	14 days after the day on which you receive the first delivery of the Products. Example: if we provide you with a Dispatch Confirmation on 1 April in respect of Products to be delivered at regular intervals over a year and you receive the first delivery of your Product on 10 April, you may cancel at any time between 1 April and the end of the day on 24 April. 24 April is the last day of the cancellation period in respect of all Products to arrive during the year.

9.3 If during the relevant period you intend to cancel the Contract with us, you can notify us of your decision and receive a refund. You can obtain advice on your legal right to cancel the Contract from your local Citizens’ Advice Bureau or Trading Standards office.

9.4 However, you cannot cancel Contract in below cases:

a) You’ve bought Garden Entry tickets, either on the Gate or on Online. Unless you exchange your entry ticket for a Companionship and pay the difference.

b) if Products are mixed inseparably with other items after their delivery.

10. Return and Refund

a) You can also e-mail us at info@chalicewell.org.uk or contact our Customer Services team at +44 1458 831 154 or by post to 85-89 Chilkwell Street, Glastonbury, UK, BA68DD. If you are emailing us or writing to us please include details of your order.

b) If you send us your cancellation notice by e-mail or by post, then your cancellation is effective from the date you send us the e-mail or post the letter to us.

c) If you wish to contact us for any other reason, including because you have any complaints, you can contact us by telephoning our customer service team at +44 1458 831 154 or by e-mailing us at info@chalicewell.org.uk

d) We will contact you or give you notice by e-mail or by pre-paid post to the address you provided us with your order.

10.2 If you cancel your Contract we will:

a) refund you the price you paid for the Products after deducting any reduction in the value of the Products that has been caused by your handling them in an unacceptable manner. See our Returns page https://chalicewell.org.uk/legal/#refund for information about acceptable handling and examples.

b) refund you any delivery costs you have paid calculating them on the basis of the least expensive delivery method that is generally acceptable. For example, if we offer delivery of a Product within 3-5 days at one cost but you choose to have the Product delivered within 24 hours at a higher cost, then we will only refund what you would have paid for the cheaper delivery option.

c) make any refunds due to you as soon as possible and in any event within the deadlines indicated below:

(i) if you have received the Product and we have not offered to collect it from you: 14 days after the day on which we receive the Product back from you or, if earlier, the day on which you provide us with evidence that you have sent the Product back to us. For information about how to return a Product to us, see clause 10.5;

(ii) if you have not received the Product or you have received it and we have offered to collect it from you: 14 days after you notify us that you intend to cancel the Contract.

10.3 If you have returned the Products because they are faulty or mis-described, we will refund the price of the Products in full, together with any applicable delivery charges, and any reasonable costs you incur in returning the item to us.

10.4 Refunds will be made to you on the credit card or debit card used by you to pay.

10.5 If a Product has been delivered to you prior to your decision to cancel your Contract:

a) then you must return it to us without undue delay and in any event not later than 14 days after the day on which you let us know that you wish to cancel the Contract. Please see our Returns page https://chalicewell.org.uk/legal/#refund for our returns address;

b) you will be responsible for the cost of returning the Products to us except where the Product is faulty or not as described. If the Product cannot be returned by post, then the costs of delivering it by carrier should not exceed the sums we charged you for delivery;

10.6 As a consumer, you have legal rights in relation to Products that are faulty or not as described. These legal rights are not affected by your right of return and refund in this clause 10 or anything else in these Terms. You can seek advice on your legal rights from your local Citizens’ Advice Bureau or Trading Standards office.

11. Delivery

11.1 We will let you know the estimated delivery date which will be within 30 days after the date of the Dispatch Confirmation. Our delivery date may occasionally be affected by Circumstances Beyond Our Control in which case please see clause 20 below.

11.2 If no one is available at your address to take delivery, we will leave you a note to rearrange delivery.

11.3 Delivery of an Order shall be deemed to be completed when:

(i) we deliver the Products to the address given by you;

(ii) we deliver the Products directly to you; or

(iii) a carrier organised by you to collect Products from us collects the Products from usand you will be responsible for the Products from that time.

11.4 Upon receipt of full payment (including all applicable delivery charges) you will be the owner of the Products.

11.5 If we fail to deliver Products within 30 days, then you may cancel your Order straight away if any of the following applies to you:

a) we have refused to deliver the Products;

b) delivery within the delivery deadline was essential considering relevant circumstances; or

c) you informed us prior to acceptance of your order that delivery within the delivery deadline was essential.

11.6 If you do not wish to cancel your order straight away, or do not have the right to do so under clause 11.5, you can specify a new reasonable delivery deadline, and you can cancel your Order if we do not meet the new deadline.

11.7 You can cancel your Order under clause 11.5 or clause 11.6, only for some of the Products or all of them, unless splitting them up would significantly reduce their value.

12. International delivery

12.1 We deliver to the International Delivery Destinations. However, certain Products are not delivered to International Delivery Destinations so please check the information on our Delivery Information page carefully before ordering any Products.

12.2 Delivery of Products to International Delivery Destinations will be subject to applicable import duties and taxes payable by you. Prior to placing an order you should contact your local customs office for information on this.

12.3 You agree to comply by all applicable laws of country to which Products are delivered and we shall not be liable for any such violations.

13. Price and delivery charges

13.1 Prices of the Products are specified on our sites and confirmed on the checkout page. We may change our prices any time, but that will not affect the prices for confirmed orders.

13.2 Our prices are inclusive of VAT. However, if there is a change in the rate of VAT between the date of the Order and the date of delivery or performance, the rate of VAT that you pay will be adjusted, unless you have already paid full purchase price prior to the change in the rate of VAT takes effect.

13.3 Delivery cost is not included in the price specified for a Product. It will be added to the due amount.

13.4 Despite our best efforts, there may be incorrect prices on some of the Products. If the Products’ correct price is less than a price shown on our sites, the lower amount will be charged. If the Products’ correct price is higher than the price specified on our sites, we will inform you of this and ask whether you wish to continue with the order with the actual higher price. If the error in price is obvious, unmistakeable and mispricing could have been recognised reasonably by you, we will not be liable to provide the Products to you at the lower price that was incorrect.

14. Payment

Payment for Products is to be made in advance by credit or debit card. Your credit or debit card will not be charged until the Products are dispatched to you. We accept payment with all major credit and debit cards except American Express (AMEX).

15. Third Party Manufacturer guarantees

Some of the Products have a third party manufacturer’s guarantee as provided with the Products. This is in addition to your consumer rights in relation to Products that are faulty or not as described.

16. Limitation of liability

16.1 We are responsible for loss or damage you suffer that is consequence of our negligence or our breach of the Terms, but we are not responsible for any loss or damage that is not a consequence of our negligence or our breach of the Terms.

16.2 Products supplied by us are for non-commercial purposes only. You shall not use the Products for any business or re-sale, commercial purpose. We are not liable to you for any loss of business, loss of profit, loss of business opportunity, or business interruption.

16.3 Exceptions to Limitation of Liability

Our liability does not exclude or limit in any way:

(a) fraud or fraudulent misrepresentation;

(b) death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors;

(d) breach of the terms implied by sections 13, 14 and 15 of the Sale of Products Act 1979 (description, satisfactory quality, fitness for purpose and samples); and

(e) breach of the terms implied by section 12 of the Sale of Products Act 1979(title and quiet possession).

17. Circumstances beyond our control

17.1 If there is failure to perform, or delay in performance of any of our obligations under these Terms due to Circumstances Beyond Our Control, we will not be liable for such failure.

17.2 Circumstances Beyond Our Control include any act or event beyond our reasonable control, including without limitation lock-outs, strikes, or other industrial action by third parties, riots, civil commotion, terrorist attack or threat of terrorist attack, invasion, war (whether declared or not) or threat or preparation for war, explosion, fire, flood, storm, subsidence, epidemic, pandemic, earthquake, or other natural disaster, or failure of private or public telecommunications networks.

17.3 If any Circumstances Beyond Our Control affects the performance of our obligations under these Terms:

17.4 you will be notified as soon as reasonably possible; and

17.5 the time for performance of our obligations will be extended and our obligations under these Terms will be suspended for the duration of the Circumstances Beyond Our Control. If the delivery date is affected by the Circumstances Beyond Our Control, we will reschedule the delivery date with you after the Circumstances Beyond Our Control are over.

17.6 If Circumstances Beyond Our Control occur and you do not wish us to provide the Products, you may cancel the contract in accordance with clause 10. We may cancel the contract if the Circumstances Beyond Our Control continues for more than 6 weeks in accordance with our cancellation rights in clause 10.

18. Notice

18.1 Any notice to us should be in writing and sent to us by e-mail, by hand, or by pre-paid post to The Chalice Well Trust or The Chalice Well Shop at 85-89 Chilkwell Street,
Glastonbury, UK, BA68DD/ info@chalicewell.org.uk.

18.2 Any notice to you will be in writing by e-mail, by hand, or by pre-paid post to the address you provided us with on the Order.

19. miscellaneous

19.1 We may assign our rights and obligations under these Terms to any another person. If there is any such assignment of rights and obligation, we will inform you in writing or by email.

19.2 You cannot transfer your rights and obligations under these Terms to any another person without our written approval.

19.3 This contract is only between you and us. No other third person shall have any rights to enforce any terms.

19.4 Each paragraph of these Terms are separate and distinct form other. If any court or relevant authority determines any of paragraphs of these Terms is unlawful, then such determination will not affect other paragraphs and all other remaining paragraphs will remain in effect and full force.

19.5 Our failure to insist that you perform any of your obligations under these Terms, or to enforce our rights against you, or delay in doing so, does not mean that our rights against you have been waived and does not mean that you need not comply with those obligations. Any waiver by us of your default will be only in writing, and it does not mean that we will waive any of your future defaults.

19.6 English law governs these Terms and contract between you and us. English courts will have jurisdiction on any dispute that may arise out of this Terms or contract between you and us. However, you may bring proceedings in Northern Ireland if you are a resident of Northern Ireland, and you may bring proceedings in Scotland if you are a resident of Scotland.

20. contact us

20.1 For any questions or queries you can contact us at +44 1458 831 154 or e-mail us at info@chalicewell.org.uk

Selling Goods Terms

Selling Goods to Consumers Terms

Effective Date: 2-Jun-2026
Last Updated: 1-Jul-2026

These terms may have changed since you last reviewed them

Where to find information about us and our products

You can find everything you need to know about us, The Chalice Well Trust, and our products on our website https://chalicewell.org.uk/ before you order.

We also confirm the key information to you in writing after you order by email.

When you buy from us you are agreeing that:

Sometimes we reject orders.
We charge you when you order.
We’re not responsible for delays outside our control.
Products can vary slightly from their pictures.
You’re responsible for making sure your measurements are accurate.
If you bought online, over the telephone or on our premises, You have a legal right to change your mind.
You can end an on-going contract (find out how).
You have rights if there is something wrong with your product.
We can change products and these terms.
We can suspend supply (and you have rights if we do).
We can withdraw products.
We can end our contract with you.
We don’t compensate you for all losses caused by us or our products.
We use your personal data as set out in our Privacy Notice.
You have several options for resolving disputes with us.
Other important terms apply to our contract.

Sometimes we reject orders

Sometimes we reject orders, for example, because a product is unexpectedly out of stock or because the product was mispriced by us.

When we have to reject an order, we will let you know as soon as possible and refund any sums you have paid.

We charge you when you order

However, for some products we take payment at regular intervals, as explained to you during the order process. You will own any goods you buy once we have received payment for them in full.

We’re not responsible for delays outside our control

If our supply of your product is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: https://chalicewell.org.uk/contact/ or info@chalicewell.org.uk or by calling (+44) 1458 831 154 to end the contract and receive a refund for any products you have paid for in advance, but not received, less reasonable costs we have already incurred.

Products can vary slightly from their pictures

A product’s true colour may not exactly match that shown on your device or in our marketing or its packaging may be slightly different. [Because our products are handmade,] all sizes, weights, capacities, dimensions and measurements indicated on our website can be out by up to [2%.]

You’re responsible for making sure your measurements are accurate

If we’re making or supplying the product to measurements you provide, you’re responsible for making sure those measurements are correct. Find information and tips on how to measure on our website and in our brochure or contact our Customer Service Team: https://chalicewell.org.uk/contact/ or info@chalicewell.org.uk or by calling (+44) 1458 831 154

Your legal right to change your mind.

For most of our products bought online, over the telephone or in the office, you have a legal right to change your mind about your purchase and receive a refund of what you paid for it, including the delivery costs. This is subject to some conditions, as set out below.

Your legal rights

14 days to change your mind, online, telephone, and office sales only.

You pay costs of return

When you can’t change your mind. You can’t change your mind about an order for:

services, once these have been completed;
products sealed for health protection or hygiene purposes, once these have been unsealed after you receive them;
goods that are made to your specifications or are clearly personalised; and
goods which become mixed inseparably with other items after their delivery.

The deadline for changing your mind. If you change your mind about a product you must let us know no later than 14 days after or subject to the services own terms:

the day we deliver your product, if it is goods, for example an item from the online shop. If the goods are for regular delivery (for example, a subscription), you can only change your mind after the first delivery. If the goods are split into several deliveries over different days, the period runs from the day after the last delivery.
the day we confirm we have accepted your order, if it is for a service, for example staying in the retreat house.

How to let us know. To let us know you want to change your mind, contact our Customer Service Team: https://chalicewell.org.uk/contact/ or info@chalicewell.org.uk or by calling (+44) 1458 831 154.

You have to return the product at your own cost. If your product is goods, for example, an item from the online shop, you have to return it to us within 14 days of your telling us you have changed your mind. Returns are at your own cost, unless we offered free returns when you bought the goods. You can:

bring the product to us at: The Chalice Well Shop, 85-89 Chilkwell Street, Glastonbury, Somerset, UK, BA6 8DD or by contacting our Customer Service Team: https://chalicewell.org.uk/contact/ or info@chalicewell.org.uk or by calling (+44) 1458 831 154. You will need your email receipt and the card you paid with.
send the product back to us, using an established delivery service. If you do this you should keep a receipt or other evidence from the delivery service that proves you have sent it and when you sent it. If you don’t do this and we don’t receive the goods at all or within a reasonable time we won’t refund you the price. For help with returns, including our collection arrangements for goods which can’t be posted, contact our Customer Service Team: https://chalicewell.org.uk/contact/ or info@chalicewell.org.uk or by calling (+44) 1458 831 154.

We reduce your refund if you have used or damaged a product. If you handle the product in a way which would not be acceptable in-store, we reduce your refund, to compensate us for its reduced value. For example, we reduce your refund if the product’s condition is not “as new”, price tags have been removed, the packaging is damaged or accessories are missing. In some cases, because of the way you have treated the product, no refund may be due. Our Customer Service Team: https://chalicewell.org.uk/contact/ or info@chalicewell.org.uk or by calling (+44) 1458 831 154 can advise you on whether we’re likely to reduce your refund.

When and how we refund you. If your product is a service or goods that haven’t been delivered or that we’re collecting from you, we refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. If your product is goods that you’re sending back to us, we refund you within 14 days of receiving them back from you (or receiving evidence you’ve sent them to us). We refund you by the method you used for payment. We don’t charge a fee for the refund.

You can end an on-going contract (find out how). We tell you when and how you can end an on-going contract with us (for example, for regular services or a subscription for goods) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact our Customer Service Team: https://chalicewell.org.uk/contact/ or info@chalicewell.org.uk or by calling (+44) 1458 831 154.

You have rights if there is something wrong with your product. If you think there is something wrong with your product, you must either bring it into our store or contact our Customer Service Team: https://chalicewell.org.uk/contact/ or info@chalicewell.org.uk or by calling (+44) 1458 831 154. We honour our legal duty to provide you with products that are as described to you on our website and that meet all the requirements imposed by law. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk . Remember too that you have several options for resolving disputes with us.

Summary of your key legal rights If your product is goods, for example an item from the online shop, the Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product your legal rights entitle you to the following:
– Up to 30 days: if your goods are faulty, then you can get a refund.
– Up to six months: if your goods can’t be repaired or replaced, then you’re entitled to a full refund, in most cases.
– Up to six years: if your goods do not last a reasonable length of time you may be entitled to some money back.

If your product is services, for example booking a retreat space, the Consumer Rights Act 2015 says:
– You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.
– If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.
– If a time hasn’t been agreed upfront, it must be carried out within a reasonable time.

We can change products and these terms

Changes we can always make. We can always change a product:

to reflect changes in relevant laws and regulatory requirements;
to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the product; and

Changes we can only make if we give you notice and an option to terminate. We can also make changes to the product/service or these terms, but if we do so we’ll notify you and you can then contact our Customer Service Team: https://chalicewell.org.uk/contact/ or info@chalicewell.org.uk or by calling (+44) 1458 831 154 to end the contract before the change takes effect and receive a refund for any products you’ve paid for in advance, but not received:

We can suspend supply (and you have rights if we do)

We can suspend the supply of a product. We do this to:

deal with technical problems or make minor technical changes;
update the product to reflect changes in relevant laws and regulatory requirements; or
make changes to the product (see We can change products and these terms).

We can withdraw products

We can stop providing a product, such as an ongoing service or a subscription for goods. We let you know at least 1 month in advance and we refund any sums you’ve paid in advance for products which won’t be provided.

We can end our contract with you

We can end our contract with you for a product and claim any compensation due to us if:

you don’t make any payment to us when it’s due and you still don’t make payment within 14 days of our reminding you that payment is due;
you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the product.
you don’t, within a reasonable time, either allow us to deliver the product to you or collect it from us. If you have said you will collect a product (“click and collect”) but you don’t do this within 14 days then (unless the product is made to your specifications or is clearly personalised) we treat your order as cancelled and refund the purchase price, see you have a legal right to change your mind;

We don’t compensate you for all losses caused by us or our products

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control. As long as we have taken the steps set out in the section. We’re not responsible for delays outside our control.
Avoidable. Something you could have avoided by taking reasonable action.
A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession.

We use your personal data as set out in our Privacy Notice

How we use any personal data you give us is set out in our Privacy Notice: https://chalicewell.org.uk/legal/#privacy

You have several options for resolving disputes with us

Our complaints policy. Our Customer Service Team: https://chalicewell.org.uk/contact/ or info@chalicewell.org.uk or by calling (+44) 1458 831 154 will do their best to resolve any problems you have with us or our products as per our Complaints policy: https://chalicewell.org.uk/legal/#complaints

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to The Charity’s Commission through their website at https://www.gov.uk/government/organisations/charity-commission. You will not be charged for making a complaint and if you’re not satisfied with the outcome you can still go to court.

You can go to court. These terms are governed by English law and wherever you live you can bring claims against us in the English courts. If you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. We can claim against you in the courts of the country you live in.

Other important terms apply to our contract

Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you’re not allowed to, but that doesn’t mean we can’t do it later.

Selling Services Terms

Standard Terms of Selling Services

Effective Date: 2-Jun-2026
Last Updated: 1-Jul-2026

Chalice Well Trust of 85-89 Chilkwell Street, Glastonbury, UK, BA68DD (“we” or “us”)

WHERE TO FIND INFORMATION ABOUT US AND OUR SERVICES

You can find everything you need to know about us, The Chalice Well Trust, and our services on our website or from our office staff before you order. We also confirm the key information to you in writing after you order, by email.

WHEN YOU BUY FROM US YOU ARE AGREEING THAT:

WE ONLY ACCEPT ORDERS WHEN WE’VE CHECKED THEM

We contact you to confirm we’ve received your order and then we contact you again (normally within 1 week to confirm we’ve accepted it.

SOMETIMES WE REJECT ORDERS

Sometimes we reject orders, for example, because you are located outside the our delivery area or because the service was mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

WE CHARGE YOU WHEN YOU ORDER

However, for some services we take payment at regular intervals, as explained to you during the order process.

WE CHARGE INTEREST ON LATE PAYMENTS

If we’re unable to collect any payment you owe us we charge interest on the overdue amount at the rate of [4]% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

WE PASS ON INCREASES IN VAT

If the rate of VAT changes between your order date and the date we supply the service, we will, where applicable, adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

WE’RE NOT RESPONSIBLE FOR DELAYS OUTSIDE OUR CONTROL

If our supply of your service is delayed by an event outside our control, we will contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won’t compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: info@chalicewell.org.uk or +44 1458 831 154 or https://chalicewell.org.uk/contact/ to end the contract and receive a refund for any services you have paid for in advance, but not received, less reasonable costs we have already incurred.

YOU’RE RESPONSIBLE FOR MAKING SURE YOUR MEASUREMENTS ARE ACCURATE

If we’ve asked you for measurements relating to the service, you’re responsible for making sure those measurements are correct. Find information and tips on how to measure [on our website] [and] [in our brochure] or contact our Customer Service Team: info@chalicewell.org.uk or +44 1458 831 154 or https://chalicewell.org.uk/contact/.

We charge you additional sums if you don’t give us information we’ve asked for about how we can access your property to provide the service [or if you don’t do preparatory work to prepare for the services], as agreed with us. For example, we might need to reschedule services.

YOU HAVE A LEGAL RIGHT TO CHANGE YOUR MIND

Your legal right to change your mind. For most of our services, you have 14 days after the date we confirm your order to change your mind about a purchase, but:

You lose the right to cancel any service, when it’s been completed (and you must pay for any services provided up the time you cancel).
You agree that we can start to provide the services before the expiry of the cancellation period and that if you cancel after the start of the services and before the services have been fully performed, you agree that you will pay for the supply of the service for the period for which they are supplied. The amount payable will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.
You cannot cancel a booking for services that have already been provided

How to let us know and what happens next. If you change your mind contact our Customer Service Team: info@chalicewell.org.uk or +44 1458 831 154 or https://chalicewell.org.uk/contact/. We will refund you as soon as possible and within 14 days of you telling us you’ve changed your mind. We will refund you by the method you used for payment. We don’t charge a fee for the refund.

You agree that we may begin the supply of digital content not on a tangible medium before the end of the cancellation period set above and you acknowledge that you will lose your cancellation rights in relation to such digital content.

Any digital materials included as part of the course require the following hardware and software and other functional requirements in order to be fully used: access to the internet on any device

YOU CAN END AN ON-GOING CONTRACT (FIND OUT HOW)

We tell you when and how you can end an on-going contract with us (for example, for regular services) during the order process and we confirm this information to you in writing after we’ve accepted your order. If you have any questions, please contact our Customer Service Team: info@chalicewell.org.uk or +44 1458 831 154 or https://chalicewell.org.uk/contact/.

YOU HAVE RIGHTS IF THERE IS SOMETHING WRONG WITH YOUR SERVICE

If you think there is something wrong with your service, you must contact our Customer Service Team: info@chalicewell.org.uk or +44 1458 831 154 or https://chalicewell.org.uk/contact/. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk.

Summary of your key legal rights

In relation to services, the Consumer Rights Act 2015 says:

You can ask us to repeat or fix a service if it’s not carried out with reasonable care and skill, or get some money back if we can’t fix it.

If a price hasn’t been agreed upfront, what you’re asked to pay must be reasonable.

If a time hasn’t been agreed upfront, it must be carried out within a reasonable

WE CAN CHANGE SERVICES AND THESE TERMS

Changes we can always make. We can always change a service:

to reflect changes in relevant laws and regulatory requirements; and
to make minor technical adjustments and improvements, for example to address a security threat. These are changes that don’t affect your use of the service.

Changes we can only make if we give you notice and an option to terminate. We can also make the following types of change to the service or these terms, but if we do so we’ll notify you and you can then contact our Customer Service Team: info@chalicewell.org.uk or +44 1458 831 154 or https://chalicewell.org.uk/contact/ to end the contract before the change takes effect and receive a refund for any services you’ve paid for in advance, but not received.

WE CAN SUSPEND SUPPLY (AND YOU HAVE RIGHTS IF WE DO)

We can suspend the supply of a service. We do this to:

deal with technical problems or make minor technical changes;
update the service to reflect changes in relevant laws and regulatory requirements; or
make changes to the service.

We let you know, may adjust the price and may allow you to terminate. We will contact you in advance to tell you we’re suspending supply, unless the problem is urgent or an emergency. If we suspend the service for longer than 1 week in any month we adjust the price so you don’t pay for it while its suspended you can contact our Customer Service Team: info@chalicewell.org.uk or +44 1458 831 154 or https://chalicewell.org.uk/contact/ to end the contract and we’ll refund any sums you’ve paid in advance for services you won’t receive.

WE CAN WITHDRAW SERVICES

We can stop providing a service. We let you know at least 1 month in advance and we refund any sums you’ve paid in advance for services which won’t be provided.

WE CAN END OUR CONTRACT WITH YOU

We can end our contract with you for a service and claim any compensation due to us if:

you don’t make any payment to us when it’s due and you still don’t make payment within 7 days of our reminding you that payment is due;
you don’t, within a reasonable time of us asking for it, provide us with information, cooperation or access that we need to provide the service, for example, your phone, email and address

WE DON’T COMPENSATE YOU FOR ALL LOSSES CAUSED BY US OR OUR SERVICES

We’re responsible for losses you suffer caused by us breaking this contract unless the loss is:

Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your order meant we should have expected it (so, in the law, the loss was unforeseeable).
Caused by a delaying event outside our control.
Avoidable. Something you could have avoided by taking reasonable action, including following our reasonable instructions for use.
A business loss. It relates to your use of a product for the purposes of your trade, business, craft or profession

WE USE YOUR PERSONAL DATA AS SET OUT IN OUR PRIVACY NOTICE

How we use any personal data you give us is set out in our Privacy Notice: https://chalicewell.org.uk/legal/#privacy

YOU HAVE SEVERAL OPTIONS FOR RESOLVING DISPUTES WITH US

Our complaints policy. Our Customer Service Team: info@chalicewell.org.uk or +44 1458 831 154 or https://chalicewell.org.uk/contact/ will do their best to resolve any problems you have with us or our services as per our Complaints policy: https://chalicewell.org.uk/legal/#complaints.

Resolving disputes without going to court. Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court. You can submit a complaint to The Charity Commission through their website at https://www.gov.uk/government/organisations/charity-commission. The Charity Commission does not charge you for making a complaint and if you’re not satisfied with the outcome you can still go to court.

OTHER IMPORTANT TERMS APPLY TO OUR CONTRACT

We can transfer our contract with you, so that a different organisation is responsible for supplying your service.

We’ll tell you in writing if this happens and we’ll ensure that the transfer won’t affect your rights under the contract.

You can only transfer your contract with us to someone else if we agree to this.

If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

Workshop Terms

Effective Date: 2-Jun-2026
Last Updated: 3-Jul-2026

The following terms and conditions apply to all companies and or persons or other entities (“you”) that are attending any workshop (“Workshop”) organised by The Chalice Well Trust (“we” or “us”). Please ensure you have read and understand the following:

1. Acceptance of terms and conditions

By completing the registration form for a particular workshop, you are agreeing to the terms and conditions set out below (“Terms”) and they will be incorporated into the contract between us (“Contract”). You will ensure that your employees, partners, agents, contractors, subcontractors and any other person attending the Workshop on your behalf shall comply with these Terms. The Contract is formed when we send you a booking confirmation.

2. Payment

The fee for attending the Workshop (“Registration Fee”) will be as stated on the registration form from for the relevant Workshop from time to time. Prices are inclusive of VAT except where expressly stated otherwise. All payments for the Registration Fee must be made in full at the time of completing the registration form and in any event prior to the date of the Workshop. If payment is not received within 7 days of your registration, your registration will be cancelled and the payment of any refund will be at our complete discretion. Payment will be made via our merchant account provider and you consent to us passing your necessary details to the merchant account provider and to them processing necessary information about you. We reserve the right to run price promotions as we think fit.

3. Refunds

All tickets for the Workshop shall be non-refundable except as set out in paragraphs 4 and 5 below. However, if you are unable to attend the Workshop for any reason you may email us at info@chalicewell.org.uk to provide us with the name of a substitute to attend the Workshop on your behalf and on receipt of this email we shall make such substitution and allow the substitute access to the Workshop.

4. Cancellation

If you are purchasing as a consumer, that is you are purchasing for purposes wholly or mainly outside of a trade, profession, craft or business, the following applies:

You may cancel the Contract within 14 days of the date of you registering for the workshop by emailing us at info@chalicewell.org.uk stating your clear intention to cancel or by using the form of cancellation annexed to this agreement at Annex 1. If we receive such email within 14 days of the date of you registering for the Programme, we shall provide you with a full refund of the amount paid by you up to such date, within 14 days of the day on which we received your valid notice of cancellation and usually by the method originally used by you to pay for your purchase.

You hereby request immediate performance of the Contract and acknowledge that you will lose your right of withdrawal from the Contract once the service contract is fully performed (eg the Workshop has been provided). If you cancel the Contract before the services have been fully performed, you agree that you will pay for the supply of the service for the period for which they are supplied. The amount payable will be in proportion to what has been supplied, in comparison with the full coverage of the Contract.

There may be circumstances in which we need to cancel the Workshop. In such circumstances, we will provide you with a full refund of the amount of the Registration Fee that you have paid to us and we will make very effort to provide you with such refund within 60 days of the date of cancellation.

5. Postponement or change to venue

There may be circumstances in which we need to postpone the Workshop or change the venue at which Workshop is to be held and if we do, we shall advise you of this as soon as we possibly can. If the postponement is for more than 6 months after the publicised date of the Workshop or the replacement venue is more than 50 miles away from the publicised venue, you may cancel your ticket by emailing us at info@chalicewell.org.uk and we shall provide you with a full refund.

6. Liability

Our sole liability in relation to any cancellation, postponement or change of venue shall be limited to the price paid by you for such Workshop and we shall not be liable under any circumstances for any consequential losses.

7. Your obligations

If you act in any way which in our opinion is likely to cause any harm or nuisance to any person at the Workshop, you will be required to leave the Workshop and we shall not be liable to refund your Registration Fee or any other payment.

You must comply at all times with the health and safety policy of the venue. You must comply with all requests from us or the venue with regard to health and safety and failure to do so will result in you being asked to leave the workshop (in which case no refund will be provided). You may not bring any equipment or items of a hazardous or dangerous nature to the Workshop.

You shall not cause any damage to any part of the venue (including outside areas, and all inside walls, flooring, fixtures and fittings). You are solely liable for any damage caused by you, your employees, contractors, sub-contractors and agents to any such area of the venue and shall fully reimburse us in relation to any damage so caused.

You must keep your personal belongings with you at all times and we accept no liability for any damage to, loss of or theft of any of your belongings or other items brought to the Workshop by you.

8. Promotional materials and materials at the Workshop

We shall not be liable for errors or omissions contained in any promotional materials or other materials used at the Workshop (including names and other contact details of participants who have consented to be named in such materials).

Unless otherwise stated, the copyright for any such promotional materials and any materials used at the Workshop (including course notes, slides, brochures, articles and case studies) belongs to us and may not be reproduced in any medium without our prior written consent.

You may use such materials for your own business/ individual purposes only and may not share, disclose, reproduce, publish or deal with such materials in any way, including for any commercial use.

We reserve the right to change the published programme (including the publicised speakers) or materials as we think fit.

9. Photography and filming

We may wish to photograph or film the Workshop and reserve the right to do so for the purposes of promoting future workshops or otherwise. If you do not wish to be photographed or filmed, please make this known to us before the start of the Workshop and we may require that you sit in a separate section of the room. You may take photographs (but not film) of the Workshop.

10. Data protection

We will communicate with you using the contact details provided on the Registration Form for the purposes of the Workshop. We will use and process your personal data in accordance with our Privacy Notice that you can view at https://chalicewell.org.uk/legal/#privacy

11. Tickets

We shall not send you tickets for the workshop. We will have your name on the attendee list and if you have paid the Registration Fee you shall be provided with access to the Workshop.

12. Travel, accommodation and refreshments

You shall be responsible for making and paying for your own travel and accommodation arrangements to and from the Workshop. If you are late at the workshop or prevented from attending the Workshop due to travel delays or any other circumstances, we shall not be obliged to provide you with a refund or to wait to start the Workshop until you arrive. Refreshments shall / shall not be provided as set out on our website https://chalicewell.org.uk/events/

13. Disability, medical conditions and dietary requirements

If you have any disability or medical condition that requires us to make special arrangements for you or any special dietary requirements, please email us at info@chalicewell.org.uk as soon as possible and in any workshop at least 2 weeks prior to the date of the Workshop.

14. Limitations of Liability

Whilst every reasonable precaution is taken by us to ensure security and safety at the workshop, we shall not in any way be liable for any loss or damage suffered by you whatsoever in relation to the Workshop, save that nothing in these Terms shall be deemed to limit the liability of any person for death or personal injury caused by our negligence.

Nothing in these Terms shall limit or exclude our liability for death or personal injury caused by our negligence, any fraudulent misrepresentation or any other liability for which it is unlawful to exclude or limit liability.

Our total liability for any matter arising out of the Contract shall in all circumstances be limited to the price paid by you for the Workshop and we shall not in any circumstances be liable to you for any consequential loss whatsoever.

15. Governing law

These Terms shall be governed by English Law and you hereby submit to the exclusive jurisdiction of the English Courts.

ANNEX 1

CANCELLATION FORM

Download Cancellation Form

To The Chalice Well Trust,

I/we* hereby give notice that I/we* cancel my/our* contract of sale for the supply of the following services:

Ordered on: [DD.MMM.YYYY]
Name of consumer
Address of consumer
Signature of consumer
Date

Accessibility Statement

Effective Date: 2-Jun-2026
Last Updated: 2-Jun-2026

At Chalice Well Trust, we are committed to making our digital presence as accessible and inclusive as reasonably possible for all users, including individuals with disabilities. Our goal is to improve the usability of https://chalicewell.org.uk and to support a more accessible experience for everyone, regardless of their abilities or the technologies they use.

Our Approach to Accessibility:

We aim to align with the Web Content Accessibility Guidelines (WCAG), which define internationally recognized standards for digital accessibility. While full compliance cannot always be guaranteed, we strive to implement improvements where feasible and regularly review accessibility-related aspects of our website. Accessibility is an ongoing process, and we are committed to improving the experience over time as technologies, standards, and user needs evolve.

Accessibility Features:

To support accessibility, https://chalicewell.org.uk may utilize tools such as the OneTap accessibility toolbar.

This interface provides users with a range of helpful features, including:

Adjustable text size and contrast settings
Highlighting of links and text for better visibility
Full keyboard navigation of the toolbar interface
Quick launch via keyboard shortcut: Alt + . (Windows) or ⌘ + . (Mac)

Please note the following:

The availability and effectiveness of these features depend on the website’s configuration and ongoing maintenance.
While we strive to ensure accessibility, we cannot guarantee that every part of https://chalicewell.org.uk will be fully accessible at all times. Some content may be provided by third parties or affected by technical constraints beyond our immediate control.

Feedback and Contact:

We welcome your feedback. If you experience any accessibility barriers or have suggestions for improvement, please contact us: Email: info@chalicewell.org.uk We are committed to reviewing all inquiries and aim to respond within 3–5 business days. If you require assistance accessing any part of this website, we are happy to provide support through alternative channels upon request.

Copyright Notice

Effective Date: 10-Jun-2026
Last Updated: 10-Jun-2026

We are the owner of all intellectual property rights in our website, and in the material published on it.

These works are protected by copyright laws and treaties around the world.

We grant to you a worldwide, non-exclusive, royalty-free, revocable licence to view this website and the material on this website, on a computer or mobile device via a web browser, to copy and store this website and the material on this website in your web browser cache memory and to print pages from this website for your own personal and non-commercial use.

You may not reproduce in any format (including on another website) any part of our website (including content, images, designs, look and feel) without our prior written consent.

Other than the above, we do not grant you any other rights in relation to this website or the material on this website and all other rights are reserved. For the avoidance of doubt, you must not adapt, edit, change, transform, publish, republish, distribute, redistribute, broadcast, rebroadcast, or show or play in public this website or the material on this website (in any form or media) without our prior written permission. If you print off, reproduce, copy or download any part of our site in breach of this notice, your right to use our website will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

We take the protection of our copyright very seriously. If we discover that you have breached the terms of the above license, we may bring legal proceedings against you and seek monetary damages and/or an injunction to stop you using our materials. You could also be ordered to pay our legal costs.