Shop Assistant

Chalice Well Trust

Recruitment Profile

Chalice Well Trust is seeking a warm, attentive and enthusiastic Shop Assistant to join our retail team. This role is ideal for someone who loves working with people, has a genuine appreciation for Chalice Well, and enjoys creating a welcoming, peaceful and inspiring environment for visitors.

As a Shop Assistant, you will be a professional and friendly first point of contact for visitors, both in person and online. You will support the smooth day-to-day running of the shop, ensure excellent customer service, and help maintain the beauty and integrity of the retail space.

The Position

Roles and responsibilities:

Customer Service & Administration

• Provide a welcoming, friendly and professional experience for all visitors
• Respond to telephone, email and in-person enquiries for both the shop and online store
• Support customers by answering questions and ensuring they feel cared for and at ease
• Maintain clear and healthy boundaries, asking for support when needed
• Attend staff meetings and contribute thoughtfully and respectfully
• Support Chalice Well Trust events as required
• Apply Trust policies and staff spiritual protocols, fostering positive working relationships across teams

Shop Presentation & Teamwork

• Work collaboratively within a supportive team environment
• Regularly review shop layout and displays to ensure they are tidy, clean and beautifully presented
• Replenish shelves and create appealing, inspiring merchandise displays

Role-Specific Knowledge & Duties

• Demonstrate a good knowledge of crystals and confidently share information with visitors
• Maintain and develop knowledge of crystals, authors and literature sold in the shop
• Use the EPOS Now point of sale system (training provided)
• Complete opening and closing procedures, including cash handling
• Support stock management, including stock counts and identifying low stock items

About You

You will be someone who:

• Has a genuine love and appreciation of Chalice Well
• Enjoys working with the public and providing excellent customer service
• Has an interest in crystals, spiritual literature and holistic wellbeing
• Is reliable, flexible and comfortable working as part of a team
• Is organised, attentive to detail and communicates clearly

What We Offer

• A supportive and values-led working environment
• Training and ongoing support
• The opportunity to work in a unique and spiritually rich setting
• National Living Wage

If you feel aligned with the values of Chalice Well and would enjoy supporting visitors through thoughtful retail service, we would love to hear from you.